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Pay for your Neosurf voucher with your mobile wallet.

Orange Money, Wave, MTN or Moov: you pick a voucher, pay from your phone, and the code is issued once the payment is confirmed.

Choose my voucher
For accounts opened in Côte d’Ivoire.

Four wallets, one voucher

For Côte d’Ivoire, the payment step offers these methods.

The exact choice appears at the payment step. You pay with the wallet you prefer, no bank card needed.

  • Orange
  • Moov
  • MTN
  • Wave

From your account to your code in five steps

Every step protects your money: a purchase always goes through a verified account in your name.

  1. Create your account

    Your name, your email and your country.

  2. Confirm your email

    Click the link we send you.

  3. Verify your phone

    Enter the code you receive by SMS.

  4. Choose and pay

    Take your voucher, then pay with your mobile wallet. Any fees are shown before you confirm.

  5. Receive your code

    Once the payment is confirmed, the code appears on screen and arrives by email, or by SMS if you ask for it.

You know what to pay with and what comes next.

Choose my voucher

Choose your voucher

A voucher is a single-use code. The amount shown is the voucher’s value.

Vouchers are not available right now. Please check back soon.

After you pay

We do not state a duration: it depends on your operator and the network. Here is what happens, in order.

  1. The payment is confirmed

    Our payment provider confirms it to our servers. Until it does, no code is created.

  2. The code is issued

    It appears on screen and arrives by email, or by SMS if you ask for it. If the network is slow, it arrives as soon as our servers have received the confirmation.

  3. No code?

    If your payment was charged but no code was issued, a refund can be made with the payment method you used, once we have checked the transaction. Write to [email protected] within 30 days with your transaction ID.

Your questions before you buy

Is my mobile wallet accepted?

For Côte d’Ivoire, the payment step offers Orange Money, Wave, MTN and Moov. The exact choice appears when you pay, depending on your account’s country.

When does my code arrive?

As soon as our payment provider confirms the payment. We do not state a duration, because it depends on your operator and the network. The code appears on screen and arrives by email, or by SMS if you ask for it.

Why confirm my email and my phone?

A voucher is worth cash, so we check that the account is really yours: a link sent by email, then a code sent by SMS. Without both, you cannot buy.

I paid and have no code. What now?

If your payment was charged but the code was not issued, a refund can be made with the payment method you used, once we have checked the transaction. Write to us at [email protected] within 30 days, quoting your transaction ID. We generally handle claims within 7 business days.

Are there fees?

Any fees (SMS, processing) are shown before you confirm your order. Amounts are in FCFA.

Where can I use my voucher?

At partner merchants that accept Neosurf. When you pay on a site, choose Neosurf if the site offers it, then enter your code. Never share it with anyone.

Who is behind this site?

Neosurf Africa SARL is registered in Dakar (RCCM SN DKR 2016 B 1951, NINEA 005789344) and is part of the Neosurf group. You can write to us at [email protected].

Your wallet, a voucher, a code.

Choose my voucher
Choose my voucher